Service status & incident support

Check your project

For current availability or maintenance information, use the support channel agreed for your project or contact the Buildrbrand team. This guide does not display live monitoring data.

Report a service issue

Include the project name, affected URL or service, the time and time zone, and a short description of what happened. Share the business impact and steps that reproduce the problem.

Remove personal information and secrets from screenshots or error messages before sharing them.

Follow up on an incident

Keep follow-up details in the same support conversation so the team has the full context. Refer to your Service Level Agreement for your project’s support coverage and escalation process.